Team Lead (Thai speaker-Native) (Malaysia)


  • Critical Skills:?Thai speaker,?Possess and experience in TL in previous/current working experience,?Highly proficient in write, read & speak Thai and English,?Possess their own laptop/desktop,?Strong internet connection at home,?Fulfil the basic machine requirements as mentioned, similar to previous details.
  • Location:?Thailand
  • Salary:?MYR 5,000 to MYR 5,500

Job Description

Team Lead acts as the contact point for all team members hence excellent communication skills is required. You need to act proactively to ensure smooth team operations and effective collaboration. You will be responsible for supervising, managing and motivating team members on a daily basis by optimizing group dynamics and team composition. Ultimately, you should lead by setting a good example and engage the team to achieve the necessary KPIs.

Key responsibilities

  • Manages communication and coordinates between Command centre and location team.
  • Understand and keep track of key team KPIs. Manage dips in performance with adequate reinforcement plans proactively
  • Monitors, coordinates and supervises the daily activities of the staff in the operations team.
  • Manage staffing, Attrition and Hiring
  • People management and associated responsibilities like performance and development management
  • Understanding of processes run by team and ability to bring in improvements and efficiencies within the team
  • Reviewing and tracking performance on a daily basis and providing coaching and feedbacks to employees.
  • Ensure leakage control at all levels like shrinkage, login adherence, productive time etc and maintain process hygiene.
  • Ensures adherence to all office and process specific policies by Team and self.
  • Creating improvement plans and tracking efficacy and to take necessary actions accordingly.
  • Coordinate with Command center and with all internal stakeholders and provide necessary inputs.
  • Prepare reports, maintain process dashboards and create presentations for necessary review by internal and external stakeholders and also lead such reviews as per requirement.
  • To handle complex issues in a bid to provide more effective solutions
  • Able to conceive and implement productivity improvements within operations
  • Manage escalations from internal and external stakeholders.
  • Able to mentor team both technical and functionally.
  • Discover training needs and coordinate with local group heads, QA/training and command center to provide the necessary coaching
  • Any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI


  • Excellent people management skills, should have an experience of a Team Leader for a minimum of 4 years.
  • Good communication skills, should be able to read, write and speak in English.
  • Have the ability to manage multiple shift and multiple languages.
  • Ability to drive initiatives in the team with creativity and a long-term vision
  • Have basic computer knowledge with knowledge of advance excel and PPT and?other MS office.
  • Having a proven track record
  • Should be a self-motivated achiever
  • Excellent Problem-solving abilities, strong logical analytics.

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