Software Technical Analyst

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  • Salary Range:??Php 17,000 - Php 41,000
  • Shift Schedule:?Nightshift

Job Description

The Software Technical Analyst is responsible for creating and maintaining automation solutions for the areas of focus using?Robotics Process Automation (RPA) processes and technology. The role interfaces with both technology and business?operations team to build and configure efficient, scalable automations within prescribed automation tools and coding?standards. The role will develop, implement, and maintain automations/robots (digital workforce assets) with the highest?positive impact. The role will facilitate trainings and mentor junior developers.

Key Accountabilities

  • Responsible for seamless functioning of technology and applications for the benefit of internal and external?users
  • Assists with resolution of issues surfaced by support analysts
  • Resolves technical issues and record transactions via ticketing system
  • Promotes persistent issues to Engineers and Architects where necessary
  • Enables use of software/platform components through configuration, scripting and provisioning, designs?materials and processes to educate users
  • Create and maintain script libraries to triage most common issues
  • Monitors and reports persistent issues to enable Technical Product Owner to manage vendor relationships
  • Escalates persistent issues to engineers and architects where necessary
  • Proactively makes suggestions for improvements based on understanding of availability SLA
  • Platform: Focuses on configuring platform to enable software development
  • Infrastructure: Focuses on configuring infrastructure to support platform
  • Software: Focuses on configuring software to enable application development

Qualifications:?

  • Bachelor’s Degree in any Technology courses (Computer Science, Computer Engineering, IT, MIS or a?related Analytical field) with preference for applicants with experience in programming.
  • Working knowledge and experience in any programming language. (JavaScript, AJAX, jQuery, JSON, XML and Web Services,?HTML 5 and CSS3 and Responsive Web Design, MS-SQL Tables, Views, Stored Procedures, Triggers and Functions)
  • Understanding of HTML and experience in SQL required.
  • Experience in .NET, C#, Visual Basic and macro development preferred.
  • Proficient in Microsoft Word, Power Point and Excel.
  • Understanding of process design documents and technical design documents on automation space.

Interested applicants may send their CV to?christian.cruz@nezdaglobal.com or to amy.delos@nezdaglobal.com.

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