Japanese Customer Service - ADC (Malaysia)


  • Location:?KL Sentral
  • Salary:?RM 8,000 (Native) / RM 7,500 (Local)

Job Description

Job Title:?Customer Service - ADC

Job Description:?

  • Provide primarily customer service based phone support to ADC customers.
  • Activate and engage with client/customer whilst providing accurate information of customer’s issue at hand.
  • Accurately record and update customers’ cases into ADC’s CRM and trackers following appropriate processes.
  • Provide accurate and understandable information to all customers and support partners.
  • Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases.
  • Ensure all follow ups are done in a timely manner.
  • Ensure all SLA’s are met appropriately.
  • Maintain high level of customer satisfaction whilst maintain a professional manner.
  • Be familiar with all policy, processes, and product knowledge and escalation paths.
  • Remain polite, patient and courteous with customer throughout the experience.
  • Ensure the end to end experience for all customers is at a high level of customer satisfaction.

Working Hours: Monday to Friday 7:00 AM to 7:00 PM

Years of Experience:?Bachelor's Degree – Fresh Graduate

Language Requirement:?Japanese (Native) or Local (N1/N2 -JPLT)

Send your resume to MYjobs@nezdaglobal.com

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