Customer Care Tier 1

  • Critical Skills: SAP HR
  • Location:?BGC, Taguig
  • Salary:?Php 60,000

Job Description


  • Main responsibility is to resolve issues and incidents filed by SpinifexIT customers (internal and external) on a factual, timely and professional manner.
  • They will be assessing all support tickets filed through the system (Zendesk) and ensuring it is being actioned and completed within the SLA.


  • Basic Skills in SAP HR and knowledge of Human Resources functional aspects is required
  • Knowledge of SAP US Payroll and/or SuccessFactors is a huge plus
  • Have used Jira, Confluence and Zendesk as Helpdesk Support Tools
  • A Google Apps expert

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