Client Service Associate (Japanese)

  • Critical Skills:?Japanese (Native / Local with N1)
  • Location:?Kuala Lumpur
  • Salary:?RM?7,500 - 8,500

Job Description


  • Understand customer enquiries and respond via applicable channels: email, chat, and call backs
  • Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
  • Manage customer escalations and ensure that these are answered, tracked, and escalated as require
  • Perform all procedures accurately, including following Facebook documented call flows, work processes, data entry requirements, and complaint management processe
  • Ensure all SLAs are met accordingly
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
  • Provide a high level of professionalism and competent customer service
  • Able to communicate effectively with customers in a friendly and polite manner following the Facebook?
  • Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language


  • Native: must be a Bahelor's Degree, no experience required
  • Locals: Shouls have N1 JLPT Certification and has stayed in Japan for more than 2 years

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